Customer Service

It is our mission to bring you the highest-quality apparel made from materials that are engineered to be versatile, comfortable, and withstand the test of time.

As part of our product guarantee, Snaps’ offers a one (1) year guarantee on all snaps fasteners. If your item is faulty due to a manufacturing issue with the snap, we will happily replace it for you.

Guarantees include, but are not limited to: fastener issues (including falling off, cracking, or broken snaps), tears at seams, holes in the fabric, and/or discoloration.

Ineligible problems include, but are not limited to: shrinking, bleaching, pulls or pilling, heat damage, washed, worn, or altered items, or the normal wear and tear that occurs after one (1) year.

If you have questions regarding the eligibility under this guarantee, please don’t hesitate to reach out to us at support@snapsclothing.com.

Upon ordering your products, an email confirming the purchase will be sent to the email address you have provided. Within the body of this email will be your Order Confirmation Number.

Please keep this confirmation number as it is required for any order inquiries, returns, or exchanges.

Orders typically take one (1) day to process. For your convenience, upon purchase we send an email to the email address you have provided with a confirmation number and subsequent email with tracking number.

If you have questions about the status of your order, please feel free to email us at support@snapsclothing.com or communicate with us via the Chat bubble.

We'll be happy to help. Please email support@snapsclothing.com as soon as possible. If the order has been processed already, the order will be subject to the Returns & Exchanges policy process.

If an item is marked Pre-Order, it means that we’re still awaiting its arrival to our warehouse. To show our appreciation, often we will offer a discount on Pre-Order products and provide you with forecasted arrival dates for these items. As part of the variables associated with supply chain issues, forecasted dates may be subject to change due to unforeseen external circumstances.

For any questions regarding pre-ordered items, please reach out to email our Support Team at support@snapsclothing.com. Our team is always here to help!

We accept most major credit cards as well as PayPal for purchases. An up-to-date list of credit cards that are accepted is located on each Product page and the Checkout page.

Yes. Upon the completion of your order, your method of payment will be accepted and charged.

We have strategically located our warehouses throughout the U.S. to ensure that we provide quick delivery to our customers. We estimate that most orders shipped Standard Shipping are delivered within 3-5 business days. If you urgently need your product, we do offer Express Shipping which takes 2 business days for delivery.

Due to unforseen external logistical factors outside of our control, this may vary.

We gladly accept returns or exchanges as long as they are in original condition (unworn, unwashed and with tags).

If your purchase fails to meet your expectations for any reason, you may initiate a return for the unused item(s) within 30 days of receipt for a refund or exchange. We regrettably cannot accept returns or exchanges more than 30 days after original delivery. Return shipping costs are deducted from the refund total at the time of return.

All products must be returned in perfect, unworn condition, in their original packaging, complete with accessories, label, a copy of the packing slip and in its original shipping container (or one of equivalent durability), tags and seals, where present, still attached to the products. For any returned merchandise that does not meet these qualities, Snaps Clothing Co. cannot issue a refund for the returned Products.

Snaps Clothing Co. will not accept returns for products considered “Final Sale” by Snaps Clothing Co., nor will Snaps Clothing Co. issue any credit towards the return of products marked considered Final Sale. Please note that any products discounted by Forty Percent (40%) or more are considered Final Sale at the time of order and are not eligible for returns or exchanges.

Please ensure only Snaps Clothing Co. merchandise is returned in your package. Snaps Clothing Co. is not responsible for any non-branded merchandise.

Snaps provides a convenient and simple return and exchange process through our partner, Happy Returns.

Through the Returns & Exchanges portal on our website, customers may complete a one-time exchange for a different size, color or type of product, receive a store credit or a refund to the original payment method.

Please select to the Returns & Exchanges tab located at the bottom of the webpage and follow the prompts to complete the process.